Face Custom Photo Puzzle – Wizard

  At Woodemon, our mission is to bring joy and creativity to children's playtime. Our flagship product, the wooden name puzzle, embodies our commitment to quality, craftsmanship, and, above all, the safety of your child. We understand that parents and guardians are not only seeking beautiful and educational toys but also the peace of mind that comes from knowing these toys are safe. In this Safety Material Statement, we want to shed light on how our name puzzles prioritize your child's well-being and provide you with the assurance you need when choosing toys for your little ones.

1. High-Quality Natural Basswood Boards

Our name puzzles are meticulously crafted from high-quality natural basswood boards. This choice of material is at the core of our safety commitment. Basswood is a premium wood known for its exceptional qualities when it comes to children's toys. Here's why it's our wood of choice:

• Smooth Grain: Basswood boasts a smooth and even grain. This means that there are no rough patches or irregularities that could pose a risk to your child. It's a wood that's a pleasure to touch and interact with, making it ideal for young, inquisitive hands.

• Splinter Resistance: The last thing we want is for your child to experience any discomfort or harm during playtime. Basswood's splinter resistance is a key feature that enhances safety. We've taken every precaution to ensure that your child's delicate skin is never in contact with splinters or rough edges.

• Lightweight and Manageable: Basswood's lightweight nature is perfect for children's toys. It makes our puzzles easy for children to handle and play with, minimizing the risk of accidents or injuries due to heavy, unwieldy pieces.

Our dedication to safety doesn't end with the choice of basswood. We take the quality of our puzzles very seriously. Each name puzzle undergoes a thorough quality check, ensuring that it meets our exacting standards. We take no shortcuts when it comes to your child's safety, and this double reinforcement guarantees that every puzzle that leaves our factory is both aesthetically pleasing and safe for play.

2. Non-Toxic and Harmless Water-Based Paint

We understand that your child's well-being extends beyond the choice of wood. It also involves the colors and finishes used on our puzzles. To achieve the vibrant and engaging colors on our puzzles, we use non-toxic and harmless water-based paint.

Our commitment to your child's safety and health is non-negotiable. Our water-based paint is:

• Eco-Friendly: It's free from harmful chemicals, such as lead and other heavy metals, ensuring that your child won't be exposed to any toxic substances during play. We want you to have complete peace of mind when your child explores their creativity with our puzzles.

• Odorless: There are no unpleasant fumes or strong odors that could potentially affect your child's health. Our paint is odorless, making sure your child's playtime is free from any irritants.

• Color Durability: The colors applied to our puzzles are bright and vivid, capturing the attention of little ones and encouraging them to interact and learn through play. These colors are carefully applied to the wooden surfaces, ensuring that they do not chip or flake off, further enhancing the safety of our products.

3. Rounded Edges and Sanded Corners

Woodemon.com recognizes the inquisitive nature of young children. Those little hands are endlessly curious, and we've taken this into account in every aspect of our puzzle design. To ensure your child's safety, all edges and corners of our name puzzles are meticulously sanded.

The sanded corners and rounded edges serve multiple purposes:

• Physical Safety: We have removed any sharp or rough surfaces, guaranteeing that there are no splinters or protruding parts that could potentially harm your child. This attention to detail ensures that every aspect of our puzzles is safe to touch and explore.

• Child-Friendly Finishes: In addition to the physical safety aspects, we also make sure that the dyes and finishes used on our puzzles are non-irritating and child-friendly. The commitment to ensuring that our puzzles are entirely safe for your child's play is unwavering.

Our Promise: Your Child's Safety and Happiness

At Woodemon, we attach the utmost importance to the safety of babies and young children. We believe that every child deserves to grow up in a healthy and happy environment, and our wooden name puzzles are designed with this belief at their core.

Our name puzzles aren't just toys; they're companions in the journey of childhood. When you choose Woodemon, you're not only selecting a beautifully handcrafted and engaging toy but also a symbol of our commitment to your child's well-being.

We invite you to explore our range of name puzzles and experience the dedication to safety and quality that makes Woodemon a trusted choice for families around the world. From high-quality natural basswood to non-toxic water-based paint and meticulous craftsmanship, every element of our name puzzles is designed with your child's safety in mind.

Thank you for entrusting us with the opportunity to be part of your child's world. We look forward to being a part of their growth, laughter, and joy as they explore, learn, and play with Woodemon name puzzles. Your child's safety is our priority, and your child's happiness is our ultimate goal.

Shipping Time

*The following days include working days and rest days

• Delivery time= Processing time + Shipping time

• Processing time includes the production time of the product.

• Production time vary by product type. Common Products require 1-2 days production time, Customized Products take a little longer to produce, usually up to 3-5 days. this time is not included in the delivery time. Thank you for understanding.

Shipping Fee

Shipping Methods

Woodemon different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Our carriers are: 4PX, Yun Express, FEDEX.

The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.

Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:

https://woodsnazz.com/track-your-order

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out. 

We have a 90-day return policy, which means you have 90 days after you receive the item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@woodsnazz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (About 1-2 workdays)

Customized products

Customized products are very special and belong to you only and cannot be resold to other users. If you wish to cancel your order, please contact us within 24 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.

As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. The product packaging is damaged
2. The product is damaged
3. The product is incorrectly printed
4. The estimated delivery time is exceeded
5. The post office confirms that you did not receive your order.
6. The product has defects that affect normal use.
7. The date you requested a refund is more than 90 days old.

If any of these situations occur, please contact us via email: service@woodsnazz.com. We will give you a full refund.